Maintenance And Emergency Contacts

To ensure that you, the property’s owner & ARCHER Canberra are protected, all requests for repairs should be lodged in writing. You can lodge written repair requests by emailing your property manager.

Before proceeding with lodging your Maintenance Request, please use this Maintenance Guide first, to avoid any unnecessary call outs…

If there is a failure of supply to the premises of gas or water follow the below checklist, if not resolved call;

ActewAGL 131093 (Gas)

ICON Water   02 6248 3111 (Water)

  • Check with ActewAGL for known faults in the
  • Have you checked with a neighbour?
  • Apartments – check with the Body Corporate
  • Have you checked that one of your appliances is not faulty?

a) Unplug all appliances in the house. Reset the safety switch in the meter box.

b) Plug in the fridge & turn on the PowerPoint, check the safety switch. If the safety switch clicks off, then you know that there is a fault with the fridge and you need to have it repaired.

c) Otherwise disconnect the fridge & continue to check all appliances until the faulty appliance is located.

If the electrician attends to the job and finds fault with one of your appliances, then you will be charged the service fee.

Is it Gas or Electric?

Have you arranged for the connection of your Electricity and/or Gas?

Electric Hot Water System: have you checked to see if your hot water system needs refilling/topping up? There is normally a copper valve on the electric hot water system & an overflow pipe – Pull the lever up until the water starts coming out of the overflow pipe.

Have you checked the fuse in the meter box, has someone turned the fuse off by mistake? Have you checked to see if the tap on the hot water itself is turned on?

Gas Hot Water System: have you checked if the pilot light has gone out? Some units can be easily relit, others may require a tradesperson.

Have you checked the fuse box? Have you replaced the light bulb?

Have you checked to see if the filter needs cleaning out, dryers can automatically shut down due to overload in the lint filter.

  • Have you checked to see if the batteries have gone flat?
  • Have you checked that the lever on the inside of the garage is set to “Auto”?
  • If the garage door motor is faulty, please use the manual function & report the fault to ARCHER Canberra the next business day.
  • If remotes are lost, damaged or locked in motor vehicles or the property, please call a locksmith. Tenants are responsible for all costs incurred.

If you lock your keys inside your property it is your responsibility to organise a locksmith to come and attend to the problem, but it is all at the cost of you (tenant), not the owner.

Using a car means looking after it and replacing items when they have worn through. The same applies to a rental property; the tenant is responsible for changing blown light globes, tap washers when they have worn through, garage remote’s when the battery dies, filters (e.g air conditioner & exhaust fan) and smoke alarm batteries.

Emergency repairs are generally those that could cause injury to the tenant or damage to the property. These may include:

  • Burst water service
  • Blocked or broken toilet (if a second toilet is not available)
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure of a refrigerator supplied with the premises
  • Failure of gas, electricity, or water supply to the property
  • Failure or breakdown of any service on the premises essential for hot water, cooking, heating or laundering
  • Fault or damage that causes the residential premises to be unsafe or insecure
  • Fault or damage likely to cause injury to person or property
  • Serious fault in any door, staircase, lift or other common areas which inhibits or unduly inconveniences the tenant in gaining access to & use of the premises
  • Tenant may authorise urgent repairs in certain circumstances

Should an emergency repair be required after hours please follow the below process:

1. Consult the above list to ensure the repair is classed as an emergency. (If a tradesperson is called after hours & the       repairs are not classed as an emergency you may be charged for the after-hours call out fee).

2. Call the direct line of your property manager, or the main office line on 02 6262 5232 & leave a message reporting the issues.

3. Before calling an Emergency Trades-person, please check the following:

a) Whether a valid warranty is applicable. If so, contact the authorised warranty repairer.

b) Whether Body Corporate is responsible. If so, then contact their nominated trades person.

4. Call a trades person as per the Emergency Trades-person list provided

  • The following procedures apply to urgent repairs arranged by the tenant:
  • Repairs arranged by the tenant must be made by the qualified trades-person nominated by PRD Canberra.
  • If ARCHER Canberra has not nominated a trades person or the nominated trades person cannot be contacted or is otherwise unavailable, the repairs must be performed by a qualified trades person of the tenant’s choosing.
  • Where the tenant does not act in strict compliance with this, the tenant is personally liable for the cost of any urgent repairs arranged by him or her.

This list is subject to change. You will be notified should a change occur during your tenancy. Should any problems or difficulties occur with the nominated trades-person, please notify the office immediately.


Useful Links

Maintenance and Emergency Contacts

How To Apply with SNUG